Call us on: 020 8399 8442

Is there a limit to the amount of money I can send?

No, there is no legal limit to sending money abroad, but each country has its own regulations which stipulate that certain requirements must be met whenever the transfer value goes over a set amount. These set amounts vary according to the country of origin or country of destination.

Would it be better to divide the transfer if I have to send a large amount of money?

No, it wouldn’t. If you have to send a large amount of money, it is advisable to send it in one delivery. Whenever you divide the transfer amongst several people, it has more chance of raising suspicion amongst regulatory authorities, prevention agencies and financial authorities. The regulations on money laundering in various countries are designed to ensure that the transfers are not being presented in a fragmented manner, in order to evade the set requirements for larger amounts of money.

Can I send a set amount for my monthly bill payments without giving instructions every time?

Yes, you can. Through our Standing Order Service, we only need your authorisation once for a set amount to be paid every month, on a set day of your choice. The transfer will then be sent automatically without you having to contact us.

Other than the commission, are there any additional fees per transfer?

If you make your transfer via bank transfer, there are no additional fees but other methods of payments may vary. Please call us for more information.

Do I have to be in the country to transfer money from the UK?

No, you can transfer money from anywhere in the world as long as you are a registered customer. Simply contact us with your details and we will make your transfer at your request.

Do I need to send ID every time I make a transfer?

No you don’t, you only need to provide us with proof of ID on your first transaction and we will keep this in our records. There on after, you will only need to provide new ID, only if your passport has expired.

If your FIRST transfer however is less than 1000 Euros (approx £760), we will only request your full name, address, telephone number, email address and date of birth.

Upon your second transfer and/or if your first transfer is more than 1000 Euros (approx £760), we will require a colour copy of either your passport or UK driving licence.